Patient Experience

To better manage hypertension following childbirth, UCLA Health implemented a protocol that includes having patients report their blood pressure through MyChart Care Companion for six weeks after delivery. Since starting the program, there has been an 75% reduction in ED visits and readmissions for patients with postpartum hypertension.

Ochsner Health provided patients receiving chemotherapy with connected devices and MyChart Care Companion. This empowers them to self-monitor vital signs and symptoms and keep their care team in the loop about concerning results. The program reduced ED visits and admissions by 33%, decreasing the cost of care by over $1.2 million for currently enrolled patients.

OhioHealth is redefining convenience and transparency in healthcare by embedding digital access into every step of the patient journey. At its fully digitally enabled ambulatory campus, online scheduling is 122% higher and prepayments are up 30% compared to other clinics. Expanding this model systemwide has accelerated access—patients now see cardiologists 35 days sooner—and driven both patient satisfaction and operational efficiency.

Patient portals have become central to both care coordination and revenue cycle performance. By enabling patients to schedule visits, verify insurance, and make payments online, organizations like Ann & Robert H. Lurie Children’s Hospital increased portal use from 27% to 83%, while Lake Washington Physical Therapy cut accounts receivable by 47% in just one month.