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Patient Financial Experience

Personalized estimates, payment plans, and financial assistance help address cost uncertainty, which is a barrier to care for many patients. A patient-friendly financial experience also contributes to well-being and equitable access to care. Deliver the convenient, transparent financial experience patients expect, strengthening brand loyalty in competitive markets and reducing your administrative effort to collect payments.

Reduced Cost Uncertainty

Support patients’ financial decision-making with pre-service estimates for their out-of-pocket costs. Proactively share patient estimates for any scheduled services and allow patients to create “shopper” estimates for unscheduled services. Give patients greater certainty by guaranteeing estimates for specific services.

Reduced Cost Uncertainty

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Pre-Visit Engagement

Accelerate cash flow by securing pre-service payment arrangements. Patients using eCheck-in to complete registration can see expected out-of-pocket amounts and settle them right away. Alternatively, they can consent to being automatically charged up to a defined amount or sign up for a payment plan.

Pre-Visit Engagement

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Digital Payments

Give patients the convenience of digital wallet payments, with options including credit cards, e-checks, and Apple or Google Pay. With a saved payment method, patients can pay via two-way text message.

Digital Payments

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Personalized Payment Options

Automatically propose payment options tailored to a patient’s circumstances based on data such as current balance and payment score. Include suggested payment plan terms or an invitation to apply for financial assistance in digital notifications.

Personalized Payment Options

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Omnichannel Communication

Support personalized, meaningful patient interactions that respect each person’s preferences. Patients can indicate whether they want to receive statements and other billing-related letters electronically—via MyChart, email, or SMS—or by mail.

Omnichannel Communication

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Consolidated Balances

Include expected hospital and professional charges on pre-service estimates to increase financial transparency. Statements and notifications also reflect a combined self-pay balance. Patients can settle outstanding amounts with a single payment or payment plan and have a single point of contact for questions.

Consolidated Balances

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Patient Financial Experience

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