Hello World
Connect with your patients using their preferred communication methods in their preferred languages. Get them the information they need to make good decisions about their healthcare, and give patients a better experience with self-service tools for actions like confirming appointments or paying bills.
Hello World SMS
Engage with patients through text messages managed with a centralized toolset. Hello World’s interactive SMS and self-service features through native SMS messaging, so patients with or without MyChart can take actions like setting up payment plans, accepting waitlist offers, and confirming appointments.
Hello World SMS
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Hello World Voice
Reach patients who can't or don't want to receive text messages with automated voice calls that use dynamic speech-to-text templates translated into multiple languages. Interactive calls make it easy for patients to take actions like scheduling appointments without your staff needing to pick up the phone.
Hello World Voice
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Hello World Email
Keep in touch with your patients through emails created and maintained with Hello World's content management tools, which provide an intuitive visual, code-free email builder interface so you can keep your email messages polished and in sync with corresponding SMS notifications across a wide variety of scenarios.
Hello World Email
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Emmie
Emmie is Hello World's AI-driven virtual assistant for patients, which is embedded across a wide array of Epic workflows and multiple communication channels. Emmie uses intelligent, natural language understanding to provide personalized, efficient, and dynamic assistance for patients.
Emmie
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↓30%
No-show rate since launch of 2-way SMS
5,000+
Appointments rescheduled with conversational AI in 4 months
30%
Balance notifications paid in full with interactive SMS
Skip the Call: Patients Use Two-Way Texts to Schedule Visits and Pay Bills
Patients at Rush use text messages through Hello World to reschedule visits, accept earlier appointment offers, and pay bills. Each month, fewer calls save Access Center staff nearly 40 hours, and the organization fills an average of 200 more appointments—increasing revenue by an estimated $12,500.
Read the full article on EpicShare →
Engaging Patients and Family Members with Epic-Native Texting
Patients now have greater access to communications about their health records. By integrating directly with the patient record, Hello World offers the most accurate and up-to-date information when communicating with patients.
Read the full article from John Hopkins →
CommUnityCare Health Centers Enhances Patient Communication with New SMS Service
“CommUnityCare Health Centers implemented Epic systemwide in 2021. Through our continued partnership with Epic, we can now use the SMS application to make health care more accessible and convenient for all patients,” said Shondrea Haroon, CommUnityCare Associate Director of Patient Access. “This new and improved patient communication further removes barriers our patient population often faces and makes information more readily available.”
Read the full article from CommUnityCare Health Centers →Can't find what you're after? Contact us
Resources
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UserWeb Resources
Take a deeper dive into implementation and support documentation, education and training resources, and more on the UserWeb.
Roadmaps
See a high-level view of what Epic can do now, which new features are coming soon, and what the future holds.
