Caring for More Patients in Rural Hospitals to Improve System Capacity

Essentia Health created a centralized patient flow team to relieve capacity constraints and provide care closer to patients’ homes

Closing Preventive Care Gaps and Improving Population Health with Automated Outreach

Healthcare organizations are using automated outreach to connect with patients with preventive care gaps. Scripps Health and the Franciscan Missionaries of Our Lady Health System g

The Patient-Friendly Future: Simplifying Check-In and Payment with Digital Tools

OhioHealth provided a better experience for patients by expanding its use of check-in stations and sending real-time balance notifications. Self-check-in stations collect copays at

Every Time, Everywhere, Everyone: Designing a Comprehensive Clinical Communication Strategy

Royal Children’s Hospital outfitted clinical staff with smartphones, replacing older devices with a common platform. Access to these devices helped improve nurse satisfaction by 9%

Working Toward a Shared Diagnosis Vocabulary in the U.K.

University College London Hospitals NHS Foundation Trust in the United Kingdom helped clinicians document more quickly, promoted interoperability, and improved the accuracy of rese

Save Time for PCPs with a Team-Based Approach to Patient Messages

Salem Health increased care team involvement in patient messaging so members could work at the top of their license. It reduced the number of messages going to primary care provide

On-Demand Virtual Care Offers Patients Convenience and Value

At UC Davis Health, University of Mississippi Medical Center, and The Queen’s Health System, on-demand virtual visits increase convenience and access to care for patients, prevent

Automated Estimates Take the Surprise out of Medical Bills

UCHealth, based in Colorado, automatically generates price estimates for patients before they receive care, increasing transparency and understanding of what they will owe. The org