Emmie for Patients
AI simplifies and personalizes patients’ care in MyChart. Emmie, Epic’s built-in AI assistant, answers patients’ questions, surfaces information from their charts, and takes action for them.
Schedule & Reschedule Appointments by Text
Patients can use text messaging to interact with conversational AI to schedule or reschedule appointments through natural language conversations and confirm appointment times by text, allowing them to conveniently manage appointments from their phones without calls or portal logins.
Schedule & Reschedule Appointments by Text
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Reminders in MyChart
AI automatically turns visit documentation into proactive reminders for patients so that they don’t have to remember every follow-up from the visit.
Reminders in MyChart
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Endoscopy Overview for Patients
Patients see a summary of their procedure report that explains more complex GI terms or concepts in plain language that can be understood by the average person.
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Endoscopy Overview for Patients
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Imaging Results Overview
Patients get immediate insight into what their results mean with AI-generated result summaries that appear as soon as the result is available in MyChart.
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Imaging Results Overview
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Instructions for Patients
AI replaces terminology that's appropriate only for hospital staff with plain language on the After Visit Summary so patients can better understand their instructions.
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Instructions for Patients
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Ask Billing Questions in MyChart
Patients can get answers to their billing questions, make payments, view upcoming visits, create a detail bill, and explore payment plan options.
Ask Billing Questions in MyChart
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Q&A in MyChart
Emmie helps patients navigate MyChart, ask questions, and interpret the clinical information that is available in their account. Emmie can reference information in a patient’s chart, such as notes from a recent visit, lab results, or past messages, and ask follow-up questions to help patients find what they need.
Q&A in MyChart
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Emmie in the Epic Community
↓58%
billing-related customer service messages
14,900
appointments scheduled
saving 750 hours of staff time
Conversational AI in Text Messages Boosts Appointment Confirmations and Reduces Rescheduling Calls
Ochsner Health implemented Epic's Conversational AI for SMS Ticket Scheduling, part of Emmie AI-driven assistance for patients, for confirming and rescheduling appointments. By increasing the kinds of text responses the automated system understands, Ochsner achieved a 21% increase in appointment confirmation rates—from 43% to 52%. It also estimates it saved more than 500 call center hours in seven months.
Read the full article on EpicShare →
Q: How can we help patients better understand and manage medical bills?
A: Offer conversational AI billing support in MyChart.
Read the full article on EpicShare →
Taking Control of Your Health with MyChart
Epic’s Taylor Seale joined HiFi Health News to discuss familiar features like test results, prescriptions, and appointment scheduling—and new and upcoming built-in AI assistants designed to help answer questions and improve the user experience.
Read the full article on Epic.com →
A Smarter Way to Chart: How AI Charting Is Reshaping the Clinician and Patient Experience
John Muir Health and University of Pittsburgh Medical Center were early adopters of AI charting with ambient listening technology. John Muir Health found that clinicians who use it save 34 minutes per day on notes, and physician turnover dropped by 44%. At UPMC, clinicians reduced “pajama time” by nearly two hours each day.
Read the full article on EpicShare →Can't find what you're after? Contact us
Resources
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UserWeb Resources
Take a deeper dive into implementation and support documentation, education and training resources, and more on the UserWeb.
Roadmaps
See a high-level view of what Epic can do now, which new features are coming soon, and what the future holds.
