AI for Patients
AI simplifies and personalizes patients’ care in MyChart. A built-in AI assistant answers patients’ questions, surfaces information from their charts, and takes actions for them.
Faster Answers
SMS Scheduling
Text with an AI assistant to find your next appointment time rather than calling the front desk.
Billing Assistant
Message with an AI assistant to get answers to billing questions, manage your payments and payment plans, and more.
MyChart AI Assistant
More Personal Care
AI Charting
AI transforms the role of the computer in the exam room, turning Epic into your provider’s real-time collaborator. While you and your provider speak, AI can use your conversation to dynamically show you important information in Epic and provide you with the best care.
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Summarize Your Imaging Results
Get immediate insight into your imaging results with AI-generated, plain-spoken summaries that appear as soon as a result is available in MyChart.
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AI-Assisted Follow-ups
Stay on top of your recommended follow-ups when clinicians' free-text instructions turn into discrete reminders for you in MyChart.
Taking Control of Your Health with MyChart
Epic’s Taylor Seale joined HiFi Health News to discuss familiar features like test results, prescriptions, and appointment scheduling—and new and upcoming built-in AI assistants designed to help answer questions and improve the user experience.
Read the full article on Epic.com →
A Smarter Way to Chart: How AI Charting Is Reshaping the Clinician and Patient Experience
John Muir Health and University of Pittsburgh Medical Center were early adopters of AI charting with ambient listening technology. John Muir Health found that clinicians who use it save 34 minutes per day on notes, and physician turnover dropped by 44%. At UPMC, clinicians reduced “pajama time” by nearly two hours each day.
Read the full article on EpicShare →
AI in Practice: Case Studies on the Deterioration Index
Hospitals using a predictive model that identifies patients at risk of deterioration to prompt interventions reported decreasing mortality by up to 17%, with RWJBarnabas Health estimating it contributed to more than 500 lives saved since early 2023 and North Memorial Health estimating 126 lives saved annually since full health system adoption. In combination with updated processes, risk scores led to secondary benefits like decreasing disruptive overnight vital checks at Lehigh Valley Health Network and improving end-of-life care at RWJBarnabas Health.
Read the full story on EpicShare →
How health systems are using AI to augment patient safety
“AI will always be in the background, it will be assisting your healthcare provider to be more accurate. It can focus your attention and get you to see something you might have passed over because you were busy answering a family question or the nurse interrupts you for an emergency call.” Steven Leitch, MD, FHM, Central Region VP, Chief Medical Information Officer at CommonSpirit Health
Read the full story from Modern Healthcare →
The Future Is Now: The Power of Generative AI in Healthcare
“The Boston Globe recently did an article on patients’ opinions about the use of AI in healthcare, and one of the unexpected findings was that 5% of people had already typed their symptoms into ChatGPT to help diagnose a problem and followed its advice. The article also suggested that one in four patients would be concerned if their health system was not using AI. I think that that’s a key data point because we’re seeing this already beginning to transform other industries. There’s an expectation from society that healthcare gets more efficient, and AI could help with that.” - Chris Longhurst, MD, MS, Chief Medical Officer and Chief Digital Officer at UC San Diego Health
Read the full story on EpicShare →.png&w=3840&q=75)
Monitoring for sepsis: virtual presence combined with AI
Artificial intelligence pairs with UCHealth Virtual Health Center to alert floor nurses about patients deteriorating from sepsis and other causes.
Read the full story from UC Health →Can't find what you're after? Contact us
