Teaching Our Culture: Listening, Understanding, and Driving Change

“Teaching the culture is a core expectation for leaders at Epic. We review key concepts regularly and post our principles and values (we call them the 10 commandments) throughout the campus. Examples include business principles such as ‘Do not go public’ and ‘Do not acquire or be acquired.’ We are and will remain employee-owned and privately held so that our focus remains on our software and customers rather than outside investors. Others are specific to how we work with customers, such as ‘Keep commitments’ and ‘Expectations must equal reality.’ Keeping promises has been a major factor in our #1 ratings in competitive comparisons by groups such as KLAS Research for many years.”

Read the full interview with Leslie Selby from Epic in CIO Look.