With Epic’s Hello World communication platform, health systems keep patients connected to their care teams through text messages and voice calls. Its newest capability automatically shows patients that the call is coming from the health system, so they know to pick up.

Clinical, operational, and technical staff from health systems are working together to turn their ideas into agents that can help improve patient outcomes, increase patient engagement, reduce administrative burden, and more.

Clinicians at Memorial Hermann Health System (MHHS) are using a new artificial intelligence (AI) tool built directly into Epic to help patients better understand their test results and to make informed decisions about next steps in their care journey.

As Chart with Art—Epic’s native AI charting—handles documentation, clinicians report improved focus on the conversation in the room, fostering better visit experiences and work-life balance.

Patients of the rural health system can use Ask Emmie to receive answers that are grounded in their full health history, including past visits and test results.

Emmie, an AI assistant now available in Epic’s MyChart, provides patients with a secure, conversational way to better understand their health information.

The AI-supported outpatient office visit helps clinicians arrive prepared, anticipates what they need in the room, and lines up documentation and orders for clinician review before the visit ends.

Clinicians at Ochsner Health, Froedtert ThedaCare Health, Denver Health, and Summit Health will now know right away whether a health insurer’s authorization is needed prior to providing treatment.

Nurses at Mount Sinai Medical Center are the first in Florida to adopt Chart with Art, Epic’s AI charting, for nursing documentation—freeing up more of their time for human connection at the bedside.

With one click, clinicians can now retrieve diagnostic-quality images from other health systems—and patients can “ditch the disc.”