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Meet MomChart: Emmie’s New Persona Is Warm, Persistent, and Just Wants What’s Best for You

Epic’s MyChart AI assistant Emmie is knowledgeable, efficient, and responsive. But sometimes what patients really need isn’t clinical precision, it’s someone who will look them in the eye, put a hand on their shoulder, and say, “Sweetheart, I really think you should get this looked at.”

MomChart, a new persona for Emmie, is now available to health systems in the May 2026 release. MomChart combines evidence-based clinical guidance with the unconditional love of someone who has been worried about you since the day you were born.

Sample interactions with MomChart include:

  • Preventive care reminders: “You know I don’t ask for much. Just one screening. For me.”
  • Appointment management: “I went ahead and moved your appointment 15 minutes earlier. Just in case parking is tricky! XOXO.”
  • No-show messages: “It’s okay to be busy. It’s not okay to miss your appointment. Let’s get you rescheduled.”
  • Wellness checks: “You look tired. Are you sleeping? Do you need a snack?”

Early testers have described MomChart as “hard to ignore” and “oddly effective.” The most common themes in open-ended feedback were “I felt like someone actually cared,” and “It reminded me of my mother, which made me a little anxious, but I did schedule the appointment.”

Additional personas, including The Encouraging Coach, The No-Nonsense Sibling, and The Friend Who Happens to Know a Lot About Medicine, are coming in future releases. Epic has also confirmed that a Dad Mode is in development, which will text you a weather update every morning, remind you when you need an oil change, and occasionally forward you a news article with the subject line “Thought you should see this.”

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