Primary Care

University of Utah Health implemented depression screening in MyChart across all outpatient care departments and used reports in Epic to support centralized follow-up. As a result, patients who have a positive depression screen receive outreach calls and follow-up behavioral healthcare more consistently without having to wait for long periods: lag times decreased from an average of twenty weeks to just three days.

Check out this EpicShare Short video featuring Executive Director of Reach Out and Read Wisconsin DeDe Williams and UW Health Kids Pediatrician and Medical Director of Reach Out and Read Wisconsin Dipesh Navsaria, MD sharing how the program is making a difference for children and families, and how Epic supports this important work.

To help patients get the care they need and fill clinic schedules, MetroHealth uses a predictive model to identify patients at a high risk of missing an upcoming appointment and has staff make individual phone calls to those patients. Black patients who received a call missed appointments 15% less often.

To better manage hypertension following childbirth, UCLA Health implemented a protocol that includes having patients report their blood pressure through MyChart Care Companion for six weeks after delivery. Since starting the program, there has been an 75% reduction in ED visits and readmissions for patients with postpartum hypertension.

Bon Secours Mercy Health makes documentation for well-child checkups more efficient using single-screen Express Lanes in Epic. Child vaccination and screening rates are higher when physicians use the feature, and physicians report that it helps them document the varied components of the visit recommended in American Academy of Pediatrics guidelines.

Through a grant-funded partnership with the NYC Health Department, NYC Health + Hospitals increased referrals to free early intervention services for children with developmental delays. Employing referral forms in Epic and community health workers, the organization improved the referral rate by 30%. Children received services starting at 18-23 months on average, compared with the New York City average of 24-29 months.