When UPMC Central Pa. launched Epic, leaders saw an opportunity to transition away from their old process of using faxes for surgical case requests, documentation, and scheduling. By switching to an electronic pre-surgical workflow and eliminating 66,000 faxes annually, UPMC Central Pa. reduced day-of-surgery cancellations from 2.7% to 1.3%. This switch saved the health system $300,500 in salary expenses and administrative costs and helped them realize an additional $5.85 million in on-time revenue.
How They Did It:
- Transitioned to a fully-digital case scheduling workflow
- Nearly doubled monthly case scheduling capability with centralized office
- Created specialty-specific order sets to speed up and standardize ordering
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