Patients of the rural health system can use Ask Emmie to receive answers that are grounded in their full health history, including past visits and test results.
As more and more patients turn to AI chatbots to answer healthcare questions, Reid Health—a rural health system that serves Eastern Indiana and Western Ohio—adopted Emmie to answer patients’ health-related questions within the context of their medical records.
“Emmie knows that patient very well. Emmie knows the conversation between the patient and the doctor and Emmie knows the test results from the last 12 months,” said Muhammad Siddiqui, M.D., CIO of Reid Health. “So, Emmie won’t give an answer based on only one level of test results that a patient has shared with it.” Instead, it pulls from the patient’s entire health history.
Because Emmie is part of the Epic EHR, Reid Health was able to provide trusted AI-powered patient engagement without creating a custom solution.
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