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Outcomes

One Comprehensive Health Record for a New Patient Experience

Royal Devon and Exeter sees patients sooner and reduces duplicative care after going live with an integrated patient record

When arriving at the hospital, it’s reassuring to find out that providers know who you are and what care you’ve already received. After going live with a single, integrated patient record, the Royal Devon and Exeter NHS Foundation Trust (RD&E) in the UK can share information for a smoother patient experience and more coordinated care.

A single patient record provides care coordination benefits across the RD&E. Providers don’t need to check paper notes or orders to get the full picture of a patient’s care plan, and if a patient is admitted from their Emergency Department (ED), clinicians can review information from the ED without leaving the patient’s chart.

“It’s nothing short of a miracle to be able to see everything and share easily across teams,” said Professor Adrian Harris, Chief Medical Officer for the RD&E and Northern Devon Healthcare NHS Trust. “With an integrated record, we can coordinate with each other more easily to provide the best possible care.”

That coordination made a big difference to a woman who came to the RD&E with leg ulcers. Her ulcers had been documented with photos in Epic and dressed by a home care specialist prior to her hospital visit. When she arrived in the accident and emergency department at the RD&E, she was initially told that she would need her dressing removed and ulcers examined again—a time-consuming and unpleasant process. Her clinician checked her chart in Epic and saw the newest assessment and images, though, and told her that things looked good, and her dressing would stay put after all.

“I can see many benefits for us in the emergency department, and as a senior doctor I am already seeing the advantages of being able to view the results of all our patients from the same screen,” said Martin Dore, MD, Emergency Medicine Consultant, Royal Devon & Exeter. “This is making it easier for us to review patients, help speed up management plans, and keep a broader view of the acuity of patients in the department. This will help keep patients safe, and in time should translate to greater efficiency. I’m excited to see how else we can use this new system to improve department process and patient care over the coming months.”

Read more about the RD&E’s new patient record from Health Tech Newspaper.