By refocusing their organizational approach to MyChart, Children’s Hospital Colorado saw improved MyChart activation rates and increased usage of services designed for patients and their families, such as online bill pay, Fast Pass, and MyChart in Spanish. They also expanded proxy access for scheduling for patients aged 14–17, facilitating communication between teens and parents about planned care and scheduled appointments.
Getting more patients signed up for MyChart means more families can take advantage of its features to affect their children’s care. After turning on new features, engaging operations, and training their staff, Children’s Colorado used Epic’s dashboards to track metrics for MyChart activation and use. In less than two years, ambulatory MyChart activation rates rose from 31% to 50%, and from February 2019 to July 2019, almost 20,000 new MyChart users were added to the system.
Their new features are already making an impact. For example, using Fast Pass in MyChart reduces wait times for children to get the care they need. Since CHCO started using Fast Pass to offer earlier appointment openings, waiting periods decreased by an average of 40 days per patient who used the service.
“We created a vision statement: for all patients and their families, providers and team members to utilize, understand, and champion MyChart in every interaction,” said operations manager Sarah Chambers.
Epic community members can learn more from Children’s Hospital Colorado’s UGM slides on the UserWeb.