Judy Faulkner on Leadership, Caring for Customers, and the Future of Healthcare
March 13, 2026
Epic's founder and CEO reflects on what has shaped the company—and where AI and prevention are taking healthcare next.
On Digital Health Unplugged, Judy joins host Tammy Lovell to share the story behind Epic—from a basement startup valued at $70,000 to a global leader in healthcare technology. She describes her path from math puzzles and early programming to building software that today helps protect patients from medication errors over 170 million times each year.
Epic has remained privately held and customer-driven, and immersion trips—in which developers spend time alongside clinicians in pharmacies, operating rooms, and exam rooms—continue to shape the company’s products. The conversation also covers AI, including AI Charting to draft clinical notes, Cosmos-powered diagnostic insights drawn from 300 million deidentified patient records, and tools that help patients stay on track with preventive care through MyChart and Care Companion.
Judy shares her vision for a healthcare system built around better access, prevention, and AI that guides patients through what comes next.
Listen to the full conversation on Digital Health Unpluggedhere.
More Epic in the News
Memorial Hermann Health System Clinicians Use Epic’s AI Tool to Help Patients Better Understand Test Results
September 8, 2026
Clinicians at Memorial Hermann Health System (MHHS) are using a new artificial intelligence (AI) tool built directly into Epic to help patients better understand their test results and to make informed decisions about next steps in their care journey.
AI Helps OLVG Clinicians Reduce Note-Writing Time By Over 30%
September 2, 2026
As Chart with Art—Epic’s native AI charting—handles documentation, clinicians report improved focus on the conversation in the room, fostering better visit experiences and work-life balance.
Patients of the rural health system can use Ask Emmie to receive answers that are grounded in their full health history, including past visits and test results.
