Epic Systems and Cerner have both stepped up and exceeded expectations as EHR vendors throughout the COVID-19 pandemic, according to a recent KLAS report. KLAS researchers asked healthcare professionals to rate their vendor’s reaction and support to the coronavirus on a 9-point scale. Seventy-nine percent of respondents said their vendor generally exceeded expectations. According to KLAS, vendors that received a high overall satisfaction rating before the pandemic, scored higher during the pandemic.
A Conversation with Borno Akhter on Building Technology That Helps Patients
October 12, 2026
Epic’s Hello World development lead discusses immersion trips, earning patient trust over text and voice, and helping patients get what they need—however they prefer to communicate.
Memorial Hermann Health System Clinicians Use Epic’s AI Tool to Help Patients Better Understand Test Results
September 8, 2026
Clinicians at Memorial Hermann Health System (MHHS) are using a new artificial intelligence (AI) tool built directly into Epic to help patients better understand their test results and to make informed decisions about next steps in their care journey.
