Epic Systems and Cerner have both stepped up and exceeded expectations as EHR vendors throughout the COVID-19 pandemic, according to a recent KLAS report. KLAS researchers asked healthcare professionals to rate their vendor’s reaction and support to the coronavirus on a 9-point scale. Seventy-nine percent of respondents said their vendor generally exceeded expectations. According to KLAS, vendors that received a high overall satisfaction rating before the pandemic, scored higher during the pandemic.
Memorial Hermann Health System Clinicians Use Epic’s AI Tool to Help Patients Better Understand Test Results
September 8, 2026
Clinicians at Memorial Hermann Health System (MHHS) are using a new artificial intelligence (AI) tool built directly into Epic to help patients better understand their test results and to make informed decisions about next steps in their care journey.
AI Helps OLVG Clinicians Reduce Note-Writing Time By Over 30%
September 2, 2026
As Chart with Art—Epic’s native AI charting—handles documentation, clinicians report improved focus on the conversation in the room, fostering better visit experiences and work-life balance.
Patients of the rural health system can use Ask Emmie to receive answers that are grounded in their full health history, including past visits and test results.
