Epic Systems and Cerner have both stepped up and exceeded expectations as EHR vendors throughout the COVID-19 pandemic, according to a recent KLAS report. KLAS researchers asked healthcare professionals to rate their vendor’s reaction and support to the coronavirus on a 9-point scale. Seventy-nine percent of respondents said their vendor generally exceeded expectations. According to KLAS, vendors that received a high overall satisfaction rating before the pandemic, scored higher during the pandemic.
AI Helps OLVG Clinicians Reduce Note-Writing Time By Over 30%
September 2, 2026
As Chart with Art—Epic’s native AI charting—handles documentation, clinicians report improved focus on the conversation in the room, fostering better visit experiences and work-life balance.
Patients of the rural health system can use Ask Emmie to receive answers that are grounded in their full health history, including past visits and test results.
Community Health Network Adopts Emmie, an AI Assistant in MyChart to Enhance Patient Experience
August 31, 2026
Emmie, an AI assistant now available in Epic’s MyChart, provides patients with a secure, conversational way to better understand their health information.
