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Design, Data, and Ongoing Training Boost Provider EHR Satisfaction

Guthrie improved happiness by involving providers in EHR decisions and taking a data-driven approach to EHR training.

Terri Couts, VP of clinical systems at Guthrie, a health system in southern New York and northern Pennsylvania, worked as part of a group of IT and clinical leadership to incorporate provider input in prioritizing EHR projects and to target efficiency improvements with EHR changes and training. As a result, Guthrie has measured significant improvements in efficiency and overall satisfaction with the EHR.

How they did it:

  • Added clinicians to EHR governance structure
  • Identified less efficient providers who needed support
  • Prioritized EHR changes that improve physician productivity
  • Developed peer-to-peer and one-to-one training programs

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