At XGM 2025, Health IT Experts Share Real-World, Actionable Improvements to Healthcare

More than 9,000 people convened in Verona, Wisconsin, for the 2025 Expert Group Meetings (XGM)—an annual event focused on tangible, technology-driven improvements to healthcare delivery.

“XGM brings together some of the brightest minds in healthcare IT, and Epic provides a space for true collaboration,” said Mark Mabus, MD, Chief Medical Information Officer at Parkview Health. “Whether you’re trading ideas on ambient documentation, discussing the latest in AI, or figuring out solutions to shared challenges—you’re surrounded by peers who are smart, generous, and committed to making healthcare better together.”

Here are just a few examples from over 600 presentations and panel discussions conducted by speakers from the Epic community.

AI Charting: Making Life Better for Doctors, Nurses, and Patients

Stanford Medicine presented on their rollout of AI Charting for Nurses. So far, nurses at Stanford have completed over 4,500 AI Charting sessions, freeing up time for more bedside conversation.

During the presentation, experts from multiple organizations had a peer-to-peer discussion about change management plans, frontline feedback, and lessons learned. “This is an opportunity to shape something great, and truly revolutionary, for nursing” said Stanford’s Benjamin Worden, BSN, RN.

At Advocate Health, physicians have completed 1.4 million ambient documentation encounters, with 88% of participating physicians reporting that it saves them time. In addition, 79% say the patient experience has improved, citing more time for listening, relationship-building, and shared decision-making.

Optimizing In Basket to Reduce Clinicians’ Workloads

At Mercy, In Basket Art—Epic’s AI for helping clinicians respond to patient messages—reduced message-handling time by 25 seconds per message, reflecting time saved for clinicians and faster responses to patients.

Mayo Clinic optimized automatic categorization and routing for In Basket messages, resulting in a 64% drop in nurse overtime in one department. Further rollout of these changes is currently being planned.

Interoperability Milestones: Connecting Care to Fight Infectious Disease—and Help Patients Faster

At one presentation, Denver Health celebrated one year live on TEFCA—the national framework for health information exchange—and Epic’s Matt Doyle announced that 50 organizations are using the Epic Nexus QHIN to automate electronic case reporting (eCR) on TEFCA to public health agencies. Taken together, so far these organizations have submitted 10 million case reports via TEFCA—saving an estimated 3-5 minutes of staff time per case for a cumulative savings of 57 years of staff time.

In 2024, Epic organizations exchanged more than 160 million patient records with the VA, DoD, and U.S. Coast Guard through networks such as the eHealth Exchange or Carequality. And since 2011, they’ve exchanged over 10 million patient records with the Social Security Administration, helping Americans with disabilities receive their benefits faster and saving the US healthcare system an estimated 173,000 hours of administrative work. As the industry migrates to TEFCA as the single onramp for nationwide interoperability, it is important that the federal agencies join this year as well.

Improving Emergency Department Workflows with No-Cost Implementation Support

The University of Mississippi Medical Center (UMMC) joined a discussion of Epic’s ASAP Level Up program—a free offering that helps organizations implement new features—to share how they’ve improved emergency department charging processes.

Since deployment, one of UMMC’s facilities has reduced revenue tied up in adjudication by more than 85%, unlocking both capital and administrative resources. In addition, the number of contract coders required to manage the adjudication backlog fell from eight to just one, thanks to greater automation and workflow clarity.

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XGM is held each spring at Epic’s Intergalactic Headquarters in Verona, Wisconsin. It brings together informaticists, managers, analysts, trainers, project managers, and clinicians—both in a system-focused capacity and those acting as operational liaisons or process improvement experts.