Piedmont’s virtual diabetic education program promotes behaviors that lead to healthier blood sugar levels among participants, who achieved a 16% A1C decrease on average. Adopting a standardized approach to documentation made charting more efficient for clinicians and increased Piedmont’s rate of accepted insurance claims by more than 50%.
Piedmont in Atlanta, Georgia’s diabetic education program uses virtual tools to connect patients with educators throughout its network. Initially prompted by pandemic restrictions, the organization converted in-person courses to video visits, and in the process identified ways to standardize referrals between clinics. Since the program’s introduction in 2021, enrollment has increased from around 420 patients per year to more than 1,700, with an average A1C decrease of 16% and a 57% drop in insurance claim denials.
How They Did It
- Offered diabetes education classes in a virtual group format to reach more patients
- Distributed questionnaires through MyChart to assess patient learning in conjunction with health outcomes
- Standardized documentation to save clinicians time and improve acceptance of insurance claims
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