Empathy: A Key Component in Health Innovation

For a young patient with Parkinson’s disease, a tremor-suppressing wristwatch fit her lifestyle better than other treatments, which are generally aimed at older patients. Design driven by empathy allows “touchpoints between technology and people,” says Haiyan Zhang, an innovation researcher. This approach helps build a patient’s trust in a particular device or mobile app, which Zhang argues is critical for effective treatment.

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