After patient feedback revealed a desire for more empathetic, nuanced conversations about weight, M Health Fairview implemented an Epic feature that lets patients opt out of seeing their weight and BMI on the After Visit Summary. Staff received training to ensure this preference is honored during visits. In the first ten months, around 12,500 patients opted out of seeing their weight.

Advocate Health replaced phone and fax with digital workflows for communication with payers about specialty medication prior authorization, helping it submit requests an average of one full day sooner. It also started using AI-generated draft responses to payer requests for more information, cutting pharmacy staff’s time from up to 25 minutes to just 5 minutes per authorization.

UnityPoint Health reduced maternal sepsis mortality from 3.2% to 0% by adapting its adult sepsis care path for pregnant and postpartum patients, enabling earlier treatment and reducing the risk of lifelong complications for 133 patients. The organization estimates that its program saves four moms' lives each year.

Sentara Health reduced hospital-onset MRSA cases by nearly 50% after pairing an automated MRSA risk score in Epic with targeted decolonization workflows. It has avoided an estimated $1.18 million in infection-related costs to date and is on track to reach more than $2 million in savings over five years.