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  • Heart of the Ronald McDonald House

    Families who stay at the Ronald McDonald House have a warm meal to return to after spending their day at Madison-area hospitals. Here, some members of our Quality Assurance team cook up chicken and biscuits.

  • A Look Back at Hiring Writers

    Hiring writers hasn’t changed much since 1989 – we’re still looking for people who can take a boring topic and make it interesting.

Highlights from the Past

ED Revenue Increases 50% in 2015 at The Ohio State University

OSU created a rule-based charge capture system in their EDs that removed the need for nurses to interpret levels of service, leading to the revenue increase.

10-Year Study on MyChart Patient Portal Outcomes, Loyalty, and Satisfaction

Kaiser Permanente has used MyChart since 2003, and 70 percent of their adult members are registered - they share what they've learned.

Cleveland Clinic: Empathy

Patient care is more than just healing-it's building a connection that encompasses mind, body, and soul. If you could stand in someone else's shoes...