Epic is seeking up to 200 full-time Fortnite specialists to support players of the online battle-royale game. The initiative is in response to a surging volume of phone calls—as many as 400 an hour—taken by Epic reception staff, but intended for EPIC Games, the actual makers of Fortnite.
EPIC Games said in a statement, “It was the graciousness, patience, and tact displayed by the Epic team that really wowed us.” Under the terms of the outsourcing deal, Epic will become the official support division of EPIC. The partnership will eventually move beyond support and into other arenas to the benefit of both companies.
“We can learn so much here,” explains April Wunn, Epic’s VP of Virtual Workflow. The typical Fortnite ambulatory visit is wrapped up in 3-5 seconds – completely mobile, and often while under heavy fire by rocket-propelled grenades. Wunn sees the potential and wonders, “What if we could replicate this in the Emergency Department?”
The future of the Epic/EPIC pact will include R&D into the areas of online-population health and social determinants. Wunn puts it bluntly, “In Fortnite, there are literally weapons in every home. And in the vending machines … more weapons.” She hopes to make a dent in the statistical average of 99 gun deaths per game, but concedes, “Something like that doesn’t just happen in two weeks.”