Management Plans for Frequent ED Visitors Help Address Root Causes, Decreasing Overcrowding and Utilization

To address the root causes of patients’ repeat visits to the ED more effectively and to reduce hospital admissions, physicians at Bon Secours Mercy Health (BSMH) in Ohio, South Carolina, and Virginia are given detailed recommendations for how to treat individual patients. Medical experts work together to create management plans that outline a patient’s medical history and the best care approach to meet that patient’s unique needs. For patients who frequently visit the ED, management plans led to a 64% decrease in ED visits, a 64% decrease in hospital admissions, a 72% decrease in opioids administered, and a more than 60% decrease in X-ray, CT, and MRI studies and associated radiation exposure.

How They Did It:

• Established a committee of experienced clinicians to create patient management plans
• Identified patients who would benefit from tailored management plans using physician reports
• Shared management plans with ED physicians to guide them through treatment decisions

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