Expanding Care for Rural and Out-of-State Patients Using Epic

Using telehealth to connect with more patients

Telehealth allows clinicians to care for thousands of patients, while never entering their rooms. At Mercy’s Virtual Care Center in Chesterfield, Missouri, the world’s first telehealth-only facility, their program spans the entire continuum of care, from remote ICU monitoring to specialist consults and post-acute visits with a primary care provider through MyChart.

Monitoring thousands of patients for signs of sepsis or deterioration has reduced ICU length of stay by 35% and mortality rates by 30%, and following up with high-acuity patients at home through video visits with interdisciplinary care teams has reduced acute care services by 60%.

The program has expanded from remote ICU monitoring to other areas of telehealth to meet the needs of Mercy’s patients in rural areas of Missouri and other states. Mercy is sharing their success nationwide, starting with a partnership with Epic community member UNC Health Care to monitor ICU beds in one of its hospitals. “Virtual care provides patients with earlier access to necessary health care and breaks down walls between health care systems,” says Dr. Randy Moore, president of Mercy Virtual. “This is the future of health care.”

Read more about Mercy’s partnership with UNC Health Care here.