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This page will list resources and other pertinent information related to COVID-19

Boulder Community Health Uses Epic to Connect With Health System Partners, Patients During a Pandemic

Boulder Community Health is using Epic to stay connected to other health systems and to patients. Boulder’s vice president and CIO, Michael Jefferies, said that this collaboration is key to fighting COVID-19…

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Identifying and Addressing Inequities Intensified by COVID-19

The initial waves of COVID-19 infections revealed stark disparities in outcomes for different populations. In Michigan, for example, African-Americans make up just 14% of the population, but account for over 40% of deaths from COVID-19. Clinicians at Spectrum Health worked to change that trend by bringing targeted preventive care to their most at-risk patients before cases peaked in their area…

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Caring for Patients at Home During a Public Health Crisis

To make room in the hospital for patients with COVID-19 and send patients home sooner, UNC Health Care launched an enhanced home health program. A nurse conducts in-home check-ins using Haiku, Epic’s mobile app, and facilitates MyChart virtual visits with providers at the hospital…

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Patients Use MyChart to Check for COVID-19 Symptoms at Home

Many patients are staying home to prevent the spread of the coronavirus but have questions about their health. To give patients peace of mind and help them evaluate what kind of care they might need, health systems including Community Health Network in Indiana are using self-triage tools for patients, including a symptom checker in MyChart. In the first few weeks of using these tools, patients at Community Health Network checked their symptoms and received care guidance more than 3,000 times…

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Going the Extra Mile to Help Patients in Rural Areas Get Started with Telehealth

Telehealth is an important resource for patients who can’t make it to the clinic – including those who are homebound, live in rural areas or, more recently, who are socially distancing due to COVID-19. To help people living in rural areas access care virtually during the pandemic, Guthrie in Pennsylvania began a “white-glove” telehealth service to give patients one-on-one support before video visits…

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New to the ICU: Clinicians Step Out of Their Specialties to Support Patients With COVID-19

At hospitals that are hit hard by COVID-19, primary care physicians, residents, and other clinicians have stepped up to support patients in intensive care units. Health systems are using simplified charting in Epic and providing training to help these clinicians get up to speed quickly…

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Music, Standing Ovations, and Flamingos: Celebrating When Patients with COVID-19 Go Home

Even as frontline healthcare professionals work around the clock to treat patients with COVID-19, they’ve found time to celebrate each patient who is recovering from the disease and is ready to go home from the hospital…

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Epic AI Helps Clinicians Predict When COVID-19 Patients Might Need Intensive Care

There are thousands of data points about hospitalized patients from the machines that monitor heart rate, blood pressure, temperature and more – far too much information for the human brain to process quickly. A predictive model in Epic helps clinicians make sense of all of that data so they can intervene faster when a patient’s condition is likely to worsen…

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Tracing Patients’ Steps to Minimize COVID-19 Infections Within Hospitals

Methods for clinicians to identify affected or exposed patients early are critical in slowing the spread of the coronavirus. Infection control tools, like automatic updates about test results and a history of who in the hospital a patient has interacted with, can help clinicians take the right precautions and isolate patients as quickly as possible.

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An Unlikely Pairing in Uncommon Times: Governor Recruits Healthcare Software Company Epic for COVID-19 Response

State Emergency Operations Center (SEOC) staff in Wisconsin are working with implementation experts from a healthcare software company to coordinate COVID-19 information and services for nearly 6 million people…

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Sending Healthy Moms and Babies Home Faster

For many uncomplicated deliveries, moms can safely recover from delivery in the comfort of their own homes after a brief stay in the hospital. When Penn Medicine in Philadelphia realized some labor and delivery patients were staying in the hospital longer than necessary, they started a project to improve their discharge processes. When COVID-19 cases started to rise, they launched their “Healing at Home” program early…

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Expecting Moms Stay Safer at Home With Prenatal Visits in MyChart

Many of us feel a sense of heightened anxiety about COVID-19—and that’s especially true for expecting moms. There’s still a lot that we don’t know about how the new coronavirus affects pregnant women and their babies, but the CDC recommends that they stay home if possible to avoid being exposed. Healthcare providers are helping by providing virtual prenatal care using Epic…

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Caring for Patients Experiencing Homelessness During a Public Health Crisis

To help prevent the spread of COVID-19, public health authorities recommend staying at home whenever possible, isolating from others, and calling a healthcare provider if you have symptoms. People experiencing homelessness, however, often live in places where social distancing isn’t possible, leaving them at higher risk of getting the disease. They’re also more likely to have chronic health conditions that put them at higher risk of having severe complications from COVID-19…

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Epic and Local Organizations Partner to Do Good Across the Community

Organizations across our local community here in Dane County, Wisconsin, are stepping up to support those in need during the COVID-19 pandemic. This crisis is leaving some of the most vulnerable in our community at risk, and an unprecedented number of people are without work or access to food. Here are some of the ways Epic is pitching in to help…

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Nurses Use Time-Savers in Epic to Care for Patients with COVID-19

Nurses across the United States are preparing to care for more patients as the number of people affected by the coronavirus disease 2019 (COVID-19) continues to climb. Health systems, including Vanderbilt University Medical Center, Houston Methodist, and NYU Langone Health, are making adjustments in Epic to help nurses adapt to the increased need for care…

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Patients’ Records Go with Them Aboard USNS Comfort

On March 28th, the USNS Comfort docked in New York Harbor, sent from its home port in Virginia to care for patients with milder cases of COVID-19 and make room in New York City’s intensive care units. The ship is used to provide medical care during times of critical need, such as natural disasters, in the United States and abroad. A few weeks later, the ship was equipped with donated Epic software…

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Using Virtual Visits Within Hospitals to Prevent the Spread of COVID-19

To keep clinicians safer while caring for patients with the coronavirus disease 2019 (COVID-19), health systems are turning to virtual visits for patients—even those who are already in the hospital. At organizations including Nebraska Medicine, patients can use MyChart Bedside and clinicians can use their phones or tablets to start video chats from separate locations … Continue reading “Using Virtual Visits Within Hospitals to Prevent the Spread of COVID-19”

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Artificial Intelligence from Epic Triggers Fast, Lifesaving Care for COVID-19 Patients

One of the most challenging things about COVID-19 for healthcare providers is how quickly some cases of the disease become life-threatening. A predictive model from Epic is helping doctors intervene with life-saving care before hospitalized patients deteriorate…

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Former Office Transforms into Daycare for Children of Healthcare Workers

The community in Dane County, Wisconsin, is coming together to support those working on the front lines of the COVID-19 outbreak. Together, UW Health, UnityPoint Health‒Meriter, and Epic opened a temporary childcare center for the children of essential healthcare staff. Epic is donating the use of its building on Tokay Blvd. in Madison, as well as nutritious meals cooked by the Epic culinary team…

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How to Get a Hospital Expansion or Surge (Alternate Care) Facility Ready for Patients with COVID-19

Based on experience working with health systems, public health authorities, and state and local governments around the country—including the Javits Center in Manhattan and McCormick Place in Chicago—Epic developed a project plan for hospital expansion and “surge” (alternate care) facilities to quickly increase hospital capacity to care for patients with COVID-19. Epic community members can refer to instructions on the UserWeb for creating a customized project plan. Epic is providing the software, staff, and strategy at no cost…

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2 Weeks, 80,000 Beds: Helping Hospitals Prepare for COVID-19

COVID-19 pandemic is threatening hospital capacity across the U.S. Epic has helped hospitals and public health authorities prepare to add up to 80,000 beds nationwide by donating software and staff to transform existing hospital areas and stand up new field hospitals to treat patients with COVID-19…

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Find Room to Care for More COVID-19 Patients

Healthcare organizations across the United States are preparing to treat an influx of patients. To accommodate the growing number of patients who require immediate attention, it’s essential for hospitals to utilize all of their rooms and beds and to move patients as quickly and safely as possible. Epic community members are using the following tools and best practices to manage capacity…

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Epic and University Hospital of New Jersey Partner to Lead Statewide Surge Response

Epic and University Hospital have rapidly turned Meadowlands Exposition Center into a healthcare facility. Epic is a healthcare software company, University Hospital is New Jersey’s state hospital and Level I Trauma Center, and Meadowlands is now Secaucus Federal Medical Station. Epic provided a plan and staffed a team with experience from other surge installs around the country. In the midst of caring for a growing number of patients with COVID-19 within their own organization, University Hospital staff outfitted the new facility. Epic is donating software and services to the effort…

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Telehealth and Remote Care to Combat COVID-19

As the world responds to the coronavirus disease 2019 (COVID-19) outbreak, telehealth is a critical resource. With e-visits and video visits, organizations across the Epic community are freeing up health system capacity to respond to COVID-19 cases and slowing the spread of infection by giving patients the option to stay home rather than visit the clinic. Here’s how several Epic community members across the United States and in outbreak epicenters are using telehealth to address COVID-19…

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McCormick Place Converted into a COVID-19 Alternative Care Facility in Chicago

Chicago’s McCormick Place Convention Center is being repurposed as an Alternate Care Facility (ACF) and will use Epic—the medical records systems used in the majority of Chicago’s healthcare facilities—to provide clinicians with immediate access to their patients’ chart. The new ACF, one of the largest in the nation, is designed to help address an anticipated surge in hospitalizations around the state related to COVID-19. It accommodates low to moderate acuity COVID-19 patients so that Chicago’s existing hospitals and healthcare workers can serve more severe cases. Epic is providing software and services at no cost…

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Epic Partners with New York Hospitals for COVID-19 Patients Treated at Manhattan’s Javits Center

New York has long been a city that comes together in times of crisis. While its healthcare workers fight on the front lines of the COVID-19 pandemic, Epic, the electronic health records provider for over half of all Americans, is partnering with the New York Department of Health and NYC Health + Hospitals so that when patients arrive at Manhattan’s Javits Center, their medical information…

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Using Phone Screening to Evaluate Patients with Symptoms of COVID-19

If you call the emergency hotline at Providence St. Joseph Health in Washington, Cone Health in North Carolina, or one of over 160 other Epic community members across the United States, a triage nurse might ask you the same set of questions to check for symptoms of coronavirus disease 2019 (COVID-19). Health systems around the country are using new standard questions and adapting workflows to screen more patients for the virus over the phone…

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Telehealth Visits Explode as COVID-19 Changes What it Means to See the Doctor

Virtual care is a new reality for doctors, nurses, and other clinicians in a socially distanced world. Millions of people had their first virtual appointments over the past few weeks. For more than 60% of the U.S. population, those appointments likely used software from Epic, the nation’s largest electronic health records company…

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Population Health for Patients Most at Risk from COVID-19

Angie is a 39-year-old mom of two who recently completed chemotherapy, and her immune system hasn’t yet fully recovered. The CDC and other organizations have found that patients like Angie who are immunocompromised, as well as older patients and those with conditions like heart disease, are more likely to be seriously ill or die if they get COVID-19. Health systems across the Epic community are using population health tools to follow up with higher-risk patients like Angie…

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Drive-Up Testing for COVID-19 Using Epic

As hospitals around the US prepare to test an increasing number of patients who might be carrying the coronavirus, the Epic community is thinking outside the box and outside the hospital to address unprecedented circumstances. Drive-up testing is part of many organizations’ plans, because it allows patients to be tested quickly while limiting contact with others.

While limits on the number of tests available have slowed some screening efforts, quick appointment creation and streamlined registration in Epic help make the testing process as efficient as possible. If your organization is interested in starting drive-up testing sites…

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New COVID-19 Preparedness App Fills Interoperability Gaps For Surge Preparedness

A new mobile electronic health record (EHR) app that enables patient screening and triage outside of a typical health care setting is ready to deploy in Washington state. Created by EHR developer Epic in partnership with OCHIN, a health IT and innovation nonprofit, for deployment by the Washington State Health Care Authority, the new COVID-19 Preparedness App brings a new level of readiness, interoperability, and public health coordination to the frontlines of the current coronavirus pandemic nationwide…

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Managing COVID-19 With Epic (Updated March 19)

The Managing Coronavirus Disease 2019 (COVID-19) With Epic white paper is being updated every day, and there have been 49 updates made since it was published March 6, including new guidance about:

Epic community members can access the white paper on the UserWeb (login required)…

Epic Cancels XGM to Keep Our Staff, Customers, and Community Healthy

After careful consideration, and discussion with many, we have decided to cancel Experts Group Meeting (XGM) 2020. Although this was a difficult decision, we believe it’s the best option to keep our staff, customers, and communities healthy.

We will miss seeing our guests at XGM this year, and are saddened that this change will impact the businesses in our community that help welcome and host the 9,000 guests who come to XGM. However, we felt that this decision was necessary to help slow the spread of COVID-19.

We have notified each of our customers and our community partners this morning.

Managing COVID-19 With Epic

There are many questions surrounding the recent outbreak of novel coronavirus disease 2019 (COVID-19). Epic tools can help support your organization’s response.

Biocontainment experts, infectious disease physicians and researchers, and other clinicians are working with Epic to help healthcare organizations meet the challenges of this outbreak with confidence.

Epic community members can find detailed guidance in the Managing Coronavirus Disease 2019 (COVID-19) With Epic white paper on the UserWeb (UserWeb login required).

Read a quick summary on Epic.com.

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Coronavirus Disease 2019: Epic Sends Automatic Travel Screening Update to Spot New Cases

On Wednesday, January 22nd, Epic sent an update to its standard travel screening questionnaire to remind clinicians and other front-line staff to ask patients about recent international travel. If the patient has traveled from China or has symptoms of coronavirus disease 2019, the provider is advised to start isolation precautions to contain potential infection. This..

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