“How can we design technologies that support the whole patient journey?” asks Dr. Pascale Carayon, Professor of Engineering at University of Wisconsin-Madison and this year’s keynote speaker at Epic’s World Usability Day, part of an annual worldwide event.
Usability takes into consideration factors like the physical environment and care team structure. For example, examining the noise level of a nurse’s work environment, or the body positioning of a care team as they work.
“Human-centered design is not about developing the technology, and then evaluating its usability. It is about designing technology that supports work,” says Carayon.