Kaiser Permanente has used MyChart since 2003, and 70 percent of their adult members are registered. KP shares these lessons with other organizations:
– MyChart secure email improves outcomes and patient-centered care. KP found patient-physician email is associated with a 2 to 6.5% improvement in HEDIS measures.
-MyChart positively impacts patient loyalty and member satisfaction. Users are 2.6 times more likely than nonusers to remain KP members. 85% of users rate email encounters an 8 or a 9 on a 9-point scale.
Read more about the study at Health Affairs.